Business Analyst | Department for Work and Pensions (DWP) | Sponsorship Available

About the Role

The Department for Work and Pensions (DWP) is one of the largest public sector organisations in the UK, responsible for delivering essential services that support millions of citizens. Within its Digital division, DWP is undergoing a major transformation to improve how public services are designed, accessed, and delivered through modern digital systems.

As a Business Analyst, you will play a key role in shaping these services. You will work in agile, multidisciplinary teams alongside product managers, developers, designers, and policy experts to ensure that digital solutions meet real user needs and deliver measurable public value.

This role is ideal for someone who enjoys solving complex problems, influencing decision-making, and turning unclear business challenges into structured, deliverable requirements. You will help bridge the gap between business needs and technical solutions, ensuring that digital services are efficient, accessible, and user-focused.

You will also have the opportunity to grow within a strong community of practice, supported by senior analysts and leaders who will help you develop both technical and leadership capabilities in a fast-evolving digital environment.

Key Responsibilities

• Work within agile, multi-disciplinary digital delivery teams to support product development
• Translate business problems and user needs into clear, structured requirements
• Develop and maintain user stories, epics, and acceptance criteria
• Lead workshops, interviews, and stakeholder engagement sessions
• Analyse existing business processes and identify opportunities for improvement
• Model current and future-state processes using recognised analysis techniques
• Collaborate with Product Managers on backlog refinement and prioritisation
• Support decision-making by providing clear, evidence-based analysis
• Ensure alignment between technical delivery and business objectives
• Contribute to continuous improvement of digital services and BA practices
• Mentor or support junior or apprentice Business Analysts when required

Candidate Requirements

Essential Requirements

• Proven experience working as a Business Analyst in a digital or agile environment
• Strong ability to define, analyse, and manage business and user requirements
• Experience using business analysis tools and techniques (e.g. process mapping, user stories)
• Excellent stakeholder management and communication skills
• Experience working across complex or large-scale projects

Preferred Requirements

• Experience working in government, public sector, or large enterprise environments
• Familiarity with Agile frameworks such as Scrum or Kanban
• Experience contributing to digital transformation or service redesign projects
• Experience coaching or mentoring junior analysts

Job Details

• Location: Birmingham, Blackpool, Leeds, Manchester, Newcastle, Sheffield (various hubs)
• Job Type: Permanent (Full-time, Job Share, Part-time, Flexible Working options available)
• Salary: £44,447 – £46,547 per annum
• Department: DWP Digital
• Working Pattern: Hybrid (minimum office attendance required depending on agreement)
• Application Deadline: 20 May 2026
• Number of Roles: Multiple (up to 16 positions available)

Benefits

• Civil Service Pension with employer contribution of 28.97%
• Minimum 25 days annual leave (rising with service) + public holidays + privilege days
• Flexible working options including job share, compressed hours, and part-time roles
• Access to funded training, certifications, and professional development programmes
• Employee assistance programmes for wellbeing and mental health support
• Season ticket loans, cycle-to-work scheme, and employee discounts
• Inclusive working environment with strong diversity and support networks
• Career progression opportunities across the wider Civil Service Digital community

Why Join DWP Digital?

DWP Digital is at the forefront of transforming how government services are delivered in the UK. This is not just a technical role—it is an opportunity to directly impact how citizens access essential services such as employment support, benefits, and financial assistance.

You will be joining a large, collaborative, and mission-driven organisation that values innovation, inclusion, and continuous improvement. The environment is structured to support learning and development, giving you exposure to large-scale digital systems and complex policy-driven projects.

As a Business Analyst here, your work will contribute to real-world outcomes that improve lives across the country while giving you a strong foundation for long-term career growth in digital transformation and public sector innovation.

Application Process

Applicants will be required to complete:

• Online Civil Service verbal reasoning test
• Employment history submission (CV-style format)
• Personal statement (up to 500 words)
• Technical statement (up to 250 words)

Shortlisted candidates will be invited to a video interview assessing technical skills such as requirements analysis, stakeholder management, and business modelling.

Successful applicants may be placed on a reserve list depending on role availability.

FAQs

Is this role remote?
The role follows a hybrid model, with a requirement to attend a designated office location for part of the week.

Is visa sponsorship available?
Sponsorship may be considered depending on eligibility, but it is not guaranteed.

How many roles are available?
There are multiple vacancies across different UK digital hubs.

What experience do I need?
You need proven Business Analyst experience, ideally in a digital or agile environment.

Is this a senior role?
Yes, this is a Senior Executive Officer (SEO) level position within the Civil Service.