Client Support Advocate | Penn Foster Group | Remote (United States)

About the Role

The Penn Foster Group is hiring a Client Support Advocate to join its remote customer service and student support team. This role is designed for individuals who are passionate about education, enjoy helping people solve problems, and can communicate effectively across multiple channels including phone, email, and chat.

Penn Foster Group is a long-standing leader in online education, combining institutions such as Penn Foster, CareerStep, Ashworth College, and others to deliver flexible learning opportunities. In this role, you will directly support students, sales representatives, and business clients, ensuring smooth enrollment processes and resolving service-related issues. Your work will play an important part in helping learners access education and complete their programs successfully.

This is a fully remote, full-time position with a structured Monday to Friday schedule (9:30 AM – 6:00 PM). It is well-suited for individuals who thrive in fast-paced environments, are detail-oriented, and enjoy providing professional customer support in a digital workspace.

Key Responsibilities

As a Client Support Advocate at Penn Foster Group, your core duties will include:

• Handling inbound and outbound phone calls, chats, and emails from students and clients
• Processing student enrollments through admissions and internal systems
• Verifying enrollment data and correcting discrepancies where necessary
• Managing orders and support requests through multiple platforms such as AS400 and Oracle
• Resolving student and client complaints related to payments, shipments, and examinations
• Supporting internal sales teams with enrollment and service requests
• Maintaining accurate records of customer interactions and case updates
• Collaborating with the Client Success Team to ensure timely issue resolution
• Participating in training sessions to stay updated on policies and procedures
• Providing consistent service quality across all communication channels

Candidate Requirements

Required

• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to work Monday to Friday, 9:30 AM – 6:00 PM (remote schedule)
• Comfortable using a laptop and digital communication tools
• Ability to multitask and manage multiple customer requests efficiently
• Strong active listening and problem-solving skills
• Ability to remain professional, patient, and empathetic with customers
• Basic computer literacy including MS Office tools

Preferred

• Previous experience in customer support, call center, or client service roles
• Familiarity with systems such as Oracle, AS400/JDE, or CRM tools
• Experience working in education, admissions, or enrollment services
• Strong organizational skills and ability to manage high-volume workloads
• Ability to work independently in a remote environment

Job Details

• Job Title: Client Support Advocate
• Company: Penn Foster Group
• Location: Remote (United States)
• Job Type: Full-time
• Work Schedule: Monday to Friday, 9:30 AM – 6:00 PM
• Pay: $15 per hour
• Contract Type: Permanent (Full-time employment)

Benefits

Employees at Penn Foster Group receive a competitive benefits package designed to support both professional and personal well-being:

• Health insurance coverage
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company matching
• Paid time off (PTO)
• Flexible spending accounts (FSA options)
• Access to free online educational programs
• Paid volunteer opportunities
• Remote work flexibility
• Training and development opportunities
• Inclusive and diverse workplace culture

Why Join Penn Foster Group

The Penn Foster Group has a long history of transforming education and expanding access to learning opportunities for students worldwide. With roots dating back to the 1890s, the organization continues to innovate in online education by providing flexible, skills-based learning pathways for career growth and economic mobility.

Working here means becoming part of a mission-driven organization focused on helping learners achieve success through accessible education. Employees are encouraged to contribute ideas, collaborate across departments, and actively support students in achieving their academic and career goals.

The company culture emphasizes diversity, inclusion, teamwork, and continuous improvement. As a remote employee, you will be part of a distributed workforce that values accountability, communication, and service excellence.

Application Process

To apply for the Client Support Advocate position, candidates should submit an updated resume highlighting relevant customer service experience and technical skills.

The recruitment process typically includes:

1. Online application submission
2. Resume screening and evaluation
3. Phone or virtual interview
4. Skills assessment (if required)
5. Final interview and onboarding decision

Only shortlisted candidates will be contacted for the next stage of the hiring process. Applicants are encouraged to ensure their contact details are accurate and up to date.

FAQs

Is this role fully remote?

Yes. The Client Support Advocate position is fully remote, allowing employees to work from home within the United States.

What is the pay for this job?

The position pays $15 per hour for full-time employment, with additional benefits provided.

Do I need experience to apply?

Prior customer service experience is preferred but not strictly required. Strong communication skills and a willingness to learn are essential.

What are the working hours?

This role follows a Monday to Friday schedule, from 9:30 AM to 6:00 PM.

What tools will I use in this job?

You may use systems such as Oracle, AS400/JDE, MS Office, and the Five9 communication platform for handling customer interactions.

Is training provided?

Yes. Penn Foster Group provides onboarding and ongoing training to help employees understand systems, processes, and customer support procedures.