Office Administrator (Remote, UK)

About the Role

National Family Mediation (NFM) is seeking a dedicated Office Administrator to join its national office team in Exeter. This is a full‑time, permanent role (35 hours per week) offering a starting salary from £23,620 per year.

The role is hybrid, with the flexibility to work from home while supporting the charity’s mission of providing family mediation services across England and Wales. You will be the first point of contact for enquiries, providing effective administrative support to clients, mediators, and the management team.

Key Responsibilities

• Act as the first point of contact for enquiries via telephone, email, and website.
• Direct enquiries to the relevant person or body.
• Handle client referrals appropriately.
• Provide general administrative support to client support administrators and NFM staff.
• Ensure internal databases and systems are kept up to date.
• File and archive electronic records.
• Transfer monitoring data into computerised databases.
• Follow all NFM policies and procedures.
• Assist with other tasks and projects as reasonably requested.

Candidate Requirements

Essential

• Excellent customer relations and communication skills.
• Ability to deal with distressed individuals calmly and professionally.
• Capable of working independently and using initiative.
• Strong organisational and prioritisation skills.
• Good verbal and written communication skills.
• Experience in customer‑focused service environments.
• Experience with electronic record‑keeping.
• Competence in Microsoft Outlook, Word, and Excel.
• Ability to locate and retrieve data/documents from computer systems.
• Team player with the ability to remain calm under pressure.
• Attention to detail.
• Commitment to equal opportunities and cultural diversity.

Desirable

• Understanding of separation and divorce processes.
• Experience working with Salesforce.
• Commitment to personal development.
• Problem‑solving skills.

Job Details

• Location: Exeter, England (hybrid remote).
• Employer: National Family Mediation (NFM).
• Salary: From £23,620 per year.
• Contract: Permanent, full‑time (35 hours per week).
• Hours: Standard office hours, with flexibility for hybrid working.

About National Family Mediation

National Family Mediation (NFM) is a national charity providing family mediation services across England and Wales. From its Exeter office, NFM delivers direct mediation services to families experiencing divorce or separation, helping them resolve disputes constructively and with dignity.

As part of the NFM team, you will play a vital role in supporting clients, mediators, and staff, ensuring smooth operations and excellent customer care.

Benefits

• Competitive salary (from £23,620/year).
• Hybrid work (work from home with Exeter office base).
• Casual dress policy.
• Company pension scheme.
• Sick pay.
• Supportive team environment.

Application Process

To apply, please submit your CV and a cover letter highlighting your administrative experience, communication skills, and ability to work independently. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interview.

FAQs

Q: What is the salary?
From £23,620 per year.

Q: Is this role remote?
Yes, it is hybrid, with the flexibility to work from home.

Q: Do I need prior experience?
Yes, experience in customer‑focused service environments and electronic record‑keeping is required.

Q: What skills are essential?
Strong communication, organisation, IT skills, and the ability to remain calm under pressure.

Q: What benefits are offered?
Company pension, sick pay, casual dress, hybrid working flexibility.