Patient Service Representative (In Practice/Remote)

About the Role

Grove Dental Associates is expanding its Patient Service Center and is seeking a professional, customer-focused Patient Service Representative to support patients through appointment scheduling, communication, and administrative coordination. This role is ideal for individuals who enjoy helping people, managing high-volume communication, and working within a healthcare support environment.

As a Patient Service Representative, you will serve as one of the first points of contact for patients, helping create a welcoming and efficient experience from the very first interaction. The role involves handling inbound and outbound calls, assisting patients with appointment scheduling, updating patient records, and supporting the overall coordination of dental services.

This position begins with on-site training at the Downers Grove location before transitioning into a remote work opportunity for candidates who meet the company’s work-from-home requirements. With stable weekday scheduling, professional development opportunities, and a supportive team environment, this role offers an excellent pathway for candidates seeking long-term growth in healthcare customer service or patient coordination.

Key Responsibilities

• Receive and manage a high volume of inbound and outbound patient calls
• Schedule dental appointments and assist patients with service coordination
• Create and maintain accurate patient records and charts within internal systems
• Multitask across multiple software applications while assisting patients efficiently
• Identify and resolve scheduling or patient service issues with urgency and professionalism
• Maintain patient confidentiality and comply with healthcare privacy standards
• Provide clear and courteous communication through phone and digital channels
• Support administrative processes related to patient care coordination
• Maintain accurate documentation of patient interactions and appointment updates
• Deliver a positive customer experience that reflects the organization’s service standards

Candidate Requirements

Required Qualifications

• High School diploma or equivalent
• Minimum of 2 years of experience in customer service, call center support, or a related role
• Strong communication and telephone handling skills
• Ability to multitask efficiently across multiple computer systems
• Excellent interpersonal and problem-solving abilities
• Dependable attendance and a stable employment history
• Must reside in Illinois
• Reliable high-speed internet connection and a quiet private workspace for remote work

Preferred Qualifications

• Previous experience in healthcare, dental offices, or medical scheduling environments
• Familiarity with patient service systems or healthcare administrative tools
• Experience handling confidential information in a professional setting
• Ability to adapt quickly within fast-paced service environments

Job Details

• Location: Downers Grove, Illinois (Remote after training)
• Job Type: Full-Time
• Salary/Pay: $17 per hour
• Schedule: Monday to Friday, with possible Saturdays
• Hours of Operation: 7:00 AM – 6:00 PM (weekdays), occasional Saturdays 7:00 AM – 2:30 PM
• Training Period: Approximately 3–4 weeks on-site at the Downers Grove location
• Remote Eligibility: Available after successful completion of training and meeting work-from-home requirements

Benefits

• Competitive hourly pay based on experience
• Paid Time Off (PTO) that increases with tenure
• 401(k) retirement savings plan
• Remote work flexibility after training completion
• Professional development and continuing education opportunities
• Stable full-time work schedule
• Inclusive and supportive team environment
• Career growth opportunities within patient services and healthcare support
• Exposure to healthcare administration and patient coordination operations

Why Join Grove Dental Associates

Grove Dental Associates is committed to delivering high-quality patient experiences through compassionate care and strong operational support. The organization values professionalism, teamwork, and continuous improvement, creating an environment where employees are encouraged to grow while making a meaningful impact on patient satisfaction.

As part of a dental support network affiliated with North American Dental Group, team members benefit from structured operational support, training opportunities, and a collaborative workplace culture. Employees are empowered to contribute to service excellence while building valuable experience within the healthcare industry.

This role is especially suited for candidates seeking a balance between remote flexibility and meaningful customer interaction in a professional healthcare environment.

Application Process

Interested candidates should submit a current resume highlighting relevant customer service, call center, or healthcare administrative experience. Applicants should also demonstrate strong communication skills and the ability to work effectively in a remote environment.

Selected candidates may be contacted for interviews and further evaluation regarding scheduling flexibility, customer service experience, and remote work readiness. Only shortlisted applicants will be contacted.

Frequently Asked Questions (FAQs)

1. Is this a fully remote position?
The role becomes remote after successful completion of approximately 3–4 weeks of on-site training in Downers Grove, Illinois.

2. What is the hourly pay rate?
The position pays $17 per hour, depending on experience and qualifications.

3. Do I need previous healthcare experience?
Healthcare or dental experience is preferred but not required. Strong customer service or call center experience is essential.

4. What equipment or setup do I need for remote work?
Candidates must have reliable high-speed internet and a quiet private workspace suitable for professional phone communication.

5. What are the working hours?
Schedules may vary between 7:00 AM and 6:00 PM Monday through Friday, with occasional Saturday shifts.

6. Is this a full-time role?
Yes, this is a full-time position averaging 40 hours per week.