Sales Support Specialist (Remote, Washington)

About the Role

First American Home Warranty is seeking a detail-oriented and customer-focused Sales Support Specialist to join its growing remote support team. As part of the larger First American Financial Corporation family, the company has built a long-standing reputation for delivering trusted home warranty products and exceptional customer service since 1889.

This remote role is ideal for professionals who thrive in fast-paced customer support and claims environments while balancing customer satisfaction with business objectives. The Sales Support Specialist acts as a key liaison between brokers, sales representatives, homeowners, contractors, and internal departments to ensure claims and support requests are handled efficiently and professionally.

The position offers the opportunity to work with an established national organization recognized for its inclusive culture, employee development, and long-term career growth opportunities. If you enjoy problem-solving, relationship management, and coordinating multiple priorities in a collaborative environment, this role provides a rewarding opportunity to contribute to a people-first company while working remotely.

Key Responsibilities

• Manage relationships between brokers, homeowners, and sales teams regarding claim activity and support requests.
• Triage, track, and resolve support requests within assigned territories according to company procedures.
• Assist sales representatives and managers with claim-related decisions and escalation management.
• Coordinate dispatch activities and monitor “Check and Advise” processes for sales leadership teams.
• Communicate with contractors, homeowners, and internal departments to facilitate claim resolution.
• Review claims history, analyze case details, and make informed decisions within authorization limits.
• Process reimbursements, cash-out requests, and service-related payments accurately.
• Obtain pricing and cost information for covered and non-covered repair items.
• Support continuous improvement initiatives and participate in operational enhancement discussions.
• Maintain accurate records, updates, and communication throughout the claim resolution process.
• Provide timely broker and agent information to sales managers and divisional leadership.
• Purchase replacement equipment or services when required to expedite job completion.

Candidate Requirements

Required

• High School Diploma or equivalent qualification.
• Minimum of 2–4 years of internal Claims Resolution Level II experience or related support experience.
• Strong understanding of home warranty policies, systems, appliances, and claim procedures.
• Excellent customer service and conflict resolution skills.
• Strong verbal and written communication abilities.
• Ability to multitask, prioritize tasks, and manage follow-ups effectively.
• Advanced analytical and problem-solving skills.
• Meticulous attention to detail and organizational skills.
• Working knowledge of Microsoft Office applications.
• Understanding of real estate transactions and sales processes.

Preferred

• Previous sales support or sales coordination experience.
• Experience handling claims resolution in home warranty, insurance, or property-related industries.
• Advanced contract interpretation and process knowledge.
• Familiarity with dispatch coordination and reimbursement processing.
• Experience collaborating across multiple departments in a remote environment.

Job Details

Location: Washington, DC / Remote
Job Type: Full-time
Work Arrangement: Remote
Salary Range: $19.81 – $27.12 per hour
Schedule: Standard full-time business hours
Industry: Home Warranty / Customer Support / Claims Resolution

Benefits

• Competitive hourly compensation.
• Remote work flexibility.
• Medical, dental, and vision insurance.
• 401(k) retirement savings plan.
• Employee stock purchase plan.
• Paid time off and paid sick leave.
• Inclusive and diverse workplace culture.
• Career development and advancement opportunities.
• Employee wellness and support programs.
• Opportunity to work for a Fortune-recognized employer.
• Collaborative and people-focused team environment.

Why Join First American Home Warranty

First American Home Warranty is part of a nationally recognized organization known for its strong employee culture, innovation, and commitment to diversity and inclusion. The company has consistently earned recognition as one of the best places to work, including placement on Fortune’s “100 Best Companies to Work For” list for multiple consecutive years.

Employees are encouraged to bring their authentic selves to work while contributing to a supportive and collaborative environment. The company values teamwork, customer care, professional development, and continuous improvement, making it an excellent place for individuals seeking stability, growth, and meaningful work in a remote setting.

By joining the Sales Support team, you will contribute directly to customer satisfaction and operational success while gaining exposure to claims operations, sales coordination, and real estate-related service support.

Application Process

Interested applicants should submit their application through the official company careers portal along with an updated resume highlighting relevant claims resolution, customer service, or sales support experience.

Qualified candidates may be contacted for interviews and further assessment. Employment offers may be contingent upon successful background verification in accordance with applicable laws and company policies.

Only shortlisted applicants will be contacted regarding the next stages of the recruitment process.

FAQs

Is this position fully remote?

Yes. This is a remote full-time role, allowing employees to work from home while supporting customers and sales teams virtually.

What is the salary range for this role?

The compensation range is approximately $19.81 – $27.12 per hour depending on experience, skills, and geographic location.

Do I need previous claims experience?

Yes. Candidates should have prior experience in claims resolution, customer support, or a related operational support role.

Is sales experience required?

Sales experience is desirable but not mandatory. However, understanding sales processes and customer relationship management is beneficial.

What industries are most relevant for this role?

Experience in home warranty, insurance, real estate, customer support, or service coordination environments is highly relevant.

What benefits are included?

Eligible employees may receive medical, dental, vision insurance, 401(k), paid time off, sick leave, and participation in the employee stock purchase plan.