Smartland is seeking an experienced Maintenance Coordinator Virtual Assistant to support its property management team. This is not an entry-level position. The successful candidate should be confident coordinating maintenance requests, dispatching technicians, managing a high volume of work orders, and keeping CRM records and spreadsheets accurate and up to date.
If you are highly organized, comfortable working in a fast-paced environment, and have previous experience in property management or maintenance coordination, Smartland would like to hear from you.
At this time, applications are only being accepted from Virtual Assistants currently based in the Philippines.
English Communication Requirement
Candidates must have strong English communication skills, with a minimum expected level of C1.
You must be able to communicate clearly, professionally, and confidently in both written and spoken English, as the position involves regular communication with tenants, technicians, vendors, property managers, and internal team members.
An English proficiency test result is not required when submitting your application. However, proof of English proficiency may be requested during the hiring process.
English communication skills will also be assessed throughout the screening and interview process. Candidates who do not meet the required level of English communication may not be considered for the position.
Responsibilities
- Coordinate maintenance requests from residents and property managers.
- Dispatch technicians and vendors efficiently.
- Schedule repairs and follow up to ensure they are completed on time.
- Track work orders and keep their status updated.
- Maintain accurate records in the CRM.
- Manage and update spreadsheets used for maintenance tracking.
- Communicate professionally with tenants, technicians, vendors, and internal team members.
- Prioritize urgent maintenance issues and keep all relevant stakeholders informed.
- Follow up on outstanding maintenance requests and ensure appropriate documentation is maintained.
- Ensure maintenance tasks are completed on schedule and properly documented.
Qualifications
- AppFolio experience is REQUIRED and NON-NEGOTIABLE. Applications without AppFolio experience will not be considered.
- Previous experience as a Maintenance Coordinator, Property Management Assistant, or in a similar role.
- Experience managing a high volume of maintenance requests.
- Proven experience dispatching maintenance technicians and coordinating vendors.
- Strong English communication skills — minimum expected level: C1.
- Excellent written and verbal communication skills.
- Strong proficiency in Google Sheets or Microsoft Excel.
- Experience maintaining and updating CRM systems.
- Strong organizational and time-management skills.
- Ability to multitask, prioritize urgent tasks, and work independently.
Training & Camera Requirement
You will be required to have your camera on during training. Please ensure you are comfortable with this requirement before applying.
Preferred Qualifications
- Background in residential property management.
- Experience coordinating maintenance vendors and technicians remotely.
- Familiarity with work order management systems.
- Experience working with U.S.-based property management teams.
Compensation
- $560 USD bi-weekly
- Full-time, long-term remote position.
- Opportunity to grow with a fast-paced U.S.-based real estate company.
Location: International
Link to This Job
Location
Remote
Department
Maintenance
Employment Type
Full-Time
Minimum Experience
Experienced
Compensation
$560 Bi-weekly
How to Apply
To apply for the Maintenance Coordinator Virtual Assistant position, click the Apply button below and follow the employer's application instructions.
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