Data Entry / Customer Service Representative | Sona | Remote, Nigeria

Sona is listed as recruiting a Data Entry/Customer Service Representative for a remote position in Nigeria, with a stated salary of ₦100,000 to ₦150,000 per month. The position is advertised as permanent and full-time.

The role combines accurate data management with customer support. The successful candidate will maintain company records, respond to customer enquiries, assist with orders and returns, resolve service issues, and coordinate with other departments to ensure customer requests are handled properly.

This opportunity may suit applicants with strong computer skills, attention to detail, good communication abilities, and an interest in administrative or customer service work.

Job Overview

• Job Title: Data Entry/Customer Service Representative

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• Company Listed: Sona

• Location: Nigeria

• Work Arrangement: Remote

• Employment Type: Permanent, full-time

• Salary: ₦100,000–₦150,000 per month

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• Experience: Previous data entry, customer service, or related experience is preferred

• Application Deadline: Not stated in the supplied listing

• Visa Sponsorship: Not mentioned in the listing

Applicants should check the live vacancy page to confirm that applications are still being accepted before submitting their details.

What the Role Involves

The position covers two main areas of responsibility: maintaining reliable company data and delivering helpful customer service.

1. Data Entry and Record Management

The successful candidate will be expected to:

• Enter, update, and maintain information in company databases accurately.

• Process and verify information from customer orders, invoices, and other documents.

• Follow established procedures for data accuracy, confidentiality, and security.

• Review records regularly and correct errors or inconsistencies.

• Organise digital and physical documents so that information can be retrieved when needed.

Accuracy is particularly important because errors in customer records, invoices, or orders can affect other business operations.

2. Customer Service and Support

Customer-facing duties include:

• Responding to customer enquiries through phone calls, email, and live chat.

• Addressing complaints, troubleshooting problems, and helping customers find solutions.

• Assisting with order placement, returns, and other service requests.

• Explaining company policies, product information, and relevant procedures clearly.

• Recording customer interactions and ensuring that follow-ups are completed when necessary.

Applicants should be comfortable communicating professionally with different customers and handling enquiries with patience and courtesy.

3. Working With Other Departments

The role also involves collaborating with departments such as sales and logistics. The employee will communicate with colleagues to help ensure that orders, customer requests, and data-related tasks are processed efficiently.

This means that the position requires more than typing information into a computer. Good organisation, teamwork, and the ability to follow up on outstanding tasks are also important.

Eligibility Requirements and Qualifications

The employer prefers candidates who have previous experience in data entry, customer service, or a related field. Experience is described as highly preferred rather than an explicitly mandatory qualification.

Candidates should demonstrate the following abilities:

Computer and Technical Skills

• Proficiency in Microsoft Office, especially Microsoft Excel.

• Ability to learn new software and digital tools quickly.

• Familiarity with customer relationship management (CRM) systems and databases is an advantage.

• Strong typing skills and a high level of accuracy.

Communication Skills

• Good written and verbal communication.

• A customer-focused approach to handling enquiries and complaints.

• The ability to explain information clearly and professionally.

Organisation and Problem-Solving

• Strong attention to detail.

• Good time-management and organisational skills.

• Ability to multitask, prioritise assignments, and meet deadlines.

• Sound problem-solving skills and a positive attitude.

• Ability to work independently and cooperate with other team members.

Applicants who can demonstrate accuracy, professionalism, and confidence using common office software should highlight these strengths in their CVs.

Salary and Employment Conditions

The advertised salary is ₦100,000–₦150,000 per month. The listing does not specify how individual salaries within this range are determined or whether additional allowances, bonuses, or benefits are provided.

The employment arrangement is described as permanent and full-time, with the work location listed as remote in Nigeria.

Although the remote arrangement may allow the employee to work away from a conventional office, the supplied advert does not specify working hours, equipment provisions, internet allowances, or other remote-work support. Applicants should clarify these details with the employer during the recruitment process.

Is This a Work-from-Home Opportunity?

Yes. The supplied job advert identifies the work location as remote and states that the role is based in Nigeria.

The position could be relevant to jobseekers looking for remote administrative, data entry, or customer support work. However, applicants should confirm any location restrictions, required availability, and technical requirements directly through the application process.

The listing does not mention international relocation or visa sponsorship. Since the job is advertised as remote in Nigeria, applicants should not assume that it includes an overseas employment or relocation package.

How to Apply for the Sona Remote Job

Interested applicants can use the job listing below to review the vacancy and submit an application if it remains open.

Application steps:

1. Open the job listing using the application link below.

2. Review the current vacancy details and confirm that applications are still being accepted.

3. Prepare an updated CV highlighting relevant data entry, customer service, administrative, and computer skills.

4. Emphasise your proficiency in Excel, typing accuracy, attention to detail, communication, and ability to manage multiple tasks.

5. Submit your application through the available Indeed application process and follow any additional instructions provided.

Important Application Note

The supplied listing identifies the employer as Sona, while the linked Indeed company profile displays the name AS Graphix. Applicants should verify the employer's identity and the current vacancy details on Indeed before sharing sensitive personal information or accepting an offer.

No application deadline was provided in the supplied advert. Applying promptly and confirming that the listing remains active are advisable.