Remote Data Entry/Customer Service Job in Nigeria

Data Entry/Customer Service Representative

Sona

Nigeria

₦100,000 - ₦150,000 a month

Job details

Pay

₦100,000 - ₦150,000 a month

Job type

Permanent

Full-time

Location

Nigeria

Full job description

As a Data Entry/Customer Service Representative, you will play an important role in maintaining accurate records while providing outstanding customer support. You will be responsible for entering and updating company data, assisting customers with enquiries, resolving issues efficiently, and delivering a positive customer experience.

Key Responsibilities

Data Entry

• Accurately enter, update, and maintain company records while ensuring data accuracy, integrity, and confidentiality.
• Process and verify information from customer orders, invoices, and other business documents.
• Ensure all data entries comply with established quality standards and company procedures.
• Conduct routine data checks to identify and correct inconsistencies or errors.
• Organise and maintain both digital and physical records for efficient access and retrieval.

Customer Service

• Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.
• Resolve customer concerns, troubleshoot issues, and manage complaints with a customer-focused approach.
• Assist customers with order placement, returns, and other service-related requests.
• Clearly explain company policies, products, and services to customers.
• Maintain accurate records of customer interactions and ensure follow-up actions are completed when required.

Cross-Department Collaboration

• Work closely with departments such as Sales and Logistics to ensure efficient order processing and customer support.
• Communicate effectively with colleagues to achieve data management and customer service objectives.

Qualifications

Experience

• Previous experience in data entry, customer service, or a similar role is highly desirable.
• Experience using CRM systems and database software is an advantage.

Skills

• Proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Excellent typing speed with strong attention to accuracy and detail.
• Strong verbal and written communication skills with a customer-first approach.
• Ability to multitask, prioritise responsibilities, and meet deadlines in a fast-paced environment.

Personal Attributes

• Highly organised with effective time management skills.
• Strong analytical and problem-solving abilities.
• Self-motivated with the ability to work independently and collaboratively within a team.
• Professional, courteous, and customer-focused in all interactions.

Pay: ₦100,000.00 - ₦150,000.00 per month

Work Location: Remote