AI Product Operations Specialist Job at Magic (Remote, Freelance)

Do you enjoy finding exactly where a new AI tool falls over? This freelance role is built for that. Magic is looking for an AI Product Operations Specialist to work as a right hand to a Head of Engineering, stress-testing experimental LLM tools and turning what breaks into clear bug reports.

The pay is $7 an hour for a full-time, fully remote contract, and there's no benefits package. The client company isn't named. All you're told is that the hiring manager is its Head of Engineering and that the team is more than 30 people.

About Magic

Magic is a remote-staffing company founded in San Francisco in 2015. It says it has connected remote talent with fast-growing businesses for over a decade, has thousands of remote workers worldwide, and is backed by Sequoia Capital and Y Combinator. You'd work for a client through Magic, not directly for the client, and the listing says you report to the client via Magic.

What the Job Looks Like

Testing AI tools

• Operate, stress-test and quality-check experimental AI and LLM-based tools that may break often.
• Reproduce edge cases, capture logs and screenshots, and write clear steps to repeat each problem.
• File and track tickets in Shortcut (formerly Clubhouse).
• Run smoke and regression tests before and after deployments and confirm fixes work.

Feedback and troubleshooting

• Give structured, actionable feedback to engineering and product teams.
• Collect feedback from other assistants and users and turn it into prioritised improvements.
• Triage broken workflows, work out likely failure points and help engineers find root causes.
• Design simple test plans for unclear features and follow each one through to resolution.

Supporting the Head of Engineering

• Manage and organise their to-do list and push follow-through across a team of 30+.
• Maintain work queues so the right priorities surface at the right time.
• Handle calendar management using AI tools.
• Build simple, scalable processes and use AI tools to automate routine steps.

Who Fits

• A technical mindset, with strong fluency in AI tools such as ChatGPT and LLM workflows, or a programming background.
• Proven experience in product operations, QA or testing, technical support or a similar role working with engineers.
• Exceptional written communication, especially clear bug reports and product feedback.
• Comfort working independently in a fast-paced environment with few written procedures.
• Availability for 40 hours a week, Monday to Friday, 9am–5pm Eastern Time, which may shift slightly earlier after three to four weeks.

Skills and tools: The listing names Shortcut, Google Workspace (GSuite), Slack, internal tools such as Magic AI, and messaging apps. Bonus skills include basic scripting or automation and product analytics literacy.

Location and hours: The listing is global and fully remote, but you must work US Eastern hours, and a LATAM time zone is mentioned as a bonus for overlap. The listing doesn't mention visas, sponsorship or work-authorisation rules.

Schedule discrepancy: One part of the listing says 9am–5pm Eastern, another says 9am–12 noon and 1pm–4pm US time. That second pattern adds up to fewer than 40 hours a week, so confirm the exact schedule with Magic before accepting.

Hours, Pay and Terms

• Pay: $7.00 per hour, which works out to roughly $1,200 a month or $14,500 a year at 40 hours a week
• Contract type: Freelance, full time
• Schedule: 40 hours a week, Monday to Friday, US Eastern hours
• Location: Fully remote (global)

What's Included and What Isn't

The listing states there is no benefits package. It doesn't mention paid leave or equipment support.

Your Home Setup

You must supply your own equipment, and the list is specific:

• A computer with at least 8GB RAM and an Intel i5 or AMD Ryzen 5 processor or better
• Internet speed of at least 40 Mbps
• A headset with a noise-cancelling extended mic, plus a webcam
• A backup computer and a backup internet connection
• A quiet, dedicated workspace at home

At $7 an hour, add up what you'd need to buy before you apply. The backup computer and backup connection are the expensive items.

Applying

Applications go through Magic's careers portal, and no closing date is stated. Describe a time you found a bug in a tool, how you documented it, and what happened after, because the listing weights bug-report writing heavily.