Remote Customer Support Specialist

Worth knowing before you read the job description: this isn't a general customer service inbox role. Cargomatic is hiring a Customer Support Specialist to sit specifically between one of its clients and its internal operations team — meaning you'd own a single account's shipment coordination end-to-end, rather than fielding whatever comes in across the whole customer base. That's a meaningfully different day-to-day than a typical support role, closer to dedicated account support than a call-center-style queue.

The role is fully remote, full-time, and comes with a solid benefits package including HSA-eligible medical plans, dental, vision, and company-paid disability coverage.

What Cargomatic Does

Cargomatic connects shippers with local trucking and drayage services through its technology platform, and has been recognized as a Built In Best Places to Work company in recent years. It currently operates with a meaningful number of open roles, suggesting active, ongoing growth rather than a one-off vacancy.

A Day in This Role

Because you're the client's primary point of contact, the job blends customer-facing communication with genuine operational ownership across four areas:

Talking to people:

• Acting as the day-to-day contact for shipment status, scheduling, and service issues
• Responding promptly across phone, email, and other channels
• Giving accurate updates on delays, appointment changes, and exceptions
• Flagging potential problems to the client before they become complaints

Keeping shipments moving:

• Monitoring shipments through the full transportation lifecycle
• Coordinating pickup/delivery appointments and special requirements
• Following up with drivers, carriers, and internal operations teams
• Keeping shipment records and customer requirements accurate in Cargomatic's systems

Fixing what goes wrong:

• Resolving exceptions — delays, missed appointments, driver issues, equipment constraints, delivery discrepancies
• Escalating appropriately while staying accountable through to resolution
• Working directly with drivers and terminal staff to sort out day-to-day issues
• Spotting recurring problems and suggesting improvements

Keeping the paperwork straight:

• Handling proof of delivery and other required shipment documentation
• Reviewing shipment data for accuracy and flagging discrepancies
• Supporting customer-specific reporting and tracking
• Making sure billing information is accurate and submitted on time

What You'll Need

• 2+ years in customer support, logistics, transportation, freight, dispatch, or account coordination
• Experience supporting customers in a fast-paced operational environment is a plus
• Strong written and verbal communication
• Excellent organization and attention to detail
• Ability to juggle multiple priorities and follow issues through to resolution
• Strong problem-solving skills and good judgment under pressure
• Comfortable communicating directly with drivers, carriers, customers, and internal teams
• Proficiency in Microsoft Office, Google Workspace, and/or transportation management systems (TMS)

Nice to have: experience specifically in drayage, trucking, freight, or logistics; experience supporting large enterprise or industrial accounts; familiarity with shipment tracking, appointment scheduling, PODs, and accessorials; or hands-on TMS experience.

Pay and Contract Details

• Pay: not specified in this listing — confirm directly during the application process
• Contract type: Full-time, remote
• Location: Remote

Benefits

• Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans
• Company-paid life insurance and short- and long-term disability coverage
• Flexible spending accounts and dependent care savings options
• Employee Assistance Program, including confidential counseling, legal, and financial resources
• Wellness programs and benefit advocacy support

How to Apply

If the idea of owning a client relationship end-to-end — rather than handling scattered, unrelated tickets — sounds like a better fit than a typical support queue, this is worth applying for directly.

Apply for this job position here