Customer Success Manager (Remote) at OpusClip – SaaS AI Video Job in Remote | Full Details

Job Location:Remote Job
Job Type:Full-Time Position
Work Arrangement: Remote Job
Department: Sales
Salary & Benefits: $100K – $140K • Performance Bonus Available

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, professional experience, and work location. Base salary is one part of the total compensation package provided to reward employees for their contributions. This position may also be eligible for additional discretionary bonuses, incentives, and equity programs.

Employee Benefits

Benefits may vary depending on the nature of employment and the country of work.

For Los Angeles County (unincorporated) applicants:

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Eligible candidates with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Job Overview

OpusClip is the world's No.1 AI video agent, built for authentic content creation on social media.

We envision a world where everyone can share their stories through video without requiring professional editing skills. Within just 18 months of launch, more than 10 million creators and businesses have used OpusClip to grow their online presence.

We have secured over $50 million in funding from leading investors, including SoftBank Vision Fund, DCM Ventures, Millennium New Horizons, Fellows Fund, AI Grant, Jason Lemkin (SaaStr), Samsung Next, GTMfund, Alumni Ventures, and many others.

Headquartered in Mountain View, our team consists of more than 100 passionate AI professionals and video technology experts dedicated to delivering exceptional customer experiences.

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Position Summary

OpusClip is seeking a commercially driven Customer Success Manager to manage customer relationships, renewals, account growth, and long-term success for a portfolio of leading media, technology, and content organizations.

This hands-on position involves onboarding new clients, serving as a trusted advisor to senior decision-makers, managing contract renewals, identifying expansion opportunities, and ensuring customers maximize the value of the OpusClip platform.

Key Responsibilities

Customer Success Responsibilities

Manage a client portfolio representing approximately $2 million in Annual Recurring Revenue (ARR) across business and enterprise customers.
Lead onboarding for new clients and help organizations achieve success quickly.
Build strong relationships with end users, internal champions, and executive decision-makers.
Develop customer success strategies through regular check-ins, business reviews, and strategic meetings.
Understand each client's workflow, business goals, and challenges while providing strategic guidance.
Monitor platform usage and customer engagement to identify risks early and implement recovery plans.
Represent customer feedback to the Product, Sales, and Technical teams.

Renewal & Account Growth Responsibilities

Manage the contract renewal pipeline from planning through completion.
Maintain accurate CRM records, sales forecasts, next actions, and risk assessments.
Lead contract renewal discussions and negotiate commercial agreements.
Identify opportunities for account expansion, including additional users and increased platform adoption.
Collaborate with Account Executives on enterprise-level growth opportunities.
Balance customer satisfaction with long-term business growth and retention.

Additional Responsibilities

Effectively prioritize onboarding, strategic accounts, renewals, and high-risk customers.
Resolve customer challenges independently while recommending practical solutions.
Develop efficient customer success processes to improve operational performance.
Work closely with the Sales team on account transitions and expansion strategies.
Partner with technical specialists to support API integrations, livestreaming, and advanced platform features.
Share insights and recommendations to enhance the overall customer experience.

Eligibility Requirements

Minimum Eligibility Requirements

At least 4 years of professional experience in SaaS Customer Success, Account Management, or a related client relationship role.
Experience working within media, video, content creation, or related technology industries.
Proven track record managing customer renewals, retention, and account expansion.
Strong commercial and negotiation skills.
Excellent communication skills with executive decision-makers and business stakeholders.
Experience working successfully in startups or fast-growing organizations.
Strong organizational skills with experience managing multiple client accounts.
Ability to analyze customer engagement and proactively resolve issues.
Comfortable learning technical products and collaborating with engineering teams.
Willingness to travel occasionally for client meetings.

Preferred Qualifications

Experience working with AI platforms, video editing software, content creation tools, livestreaming platforms, or social media technologies.
Familiarity with modern creative production and video workflows.
Experience supporting media companies, marketing agencies, or enterprise-level organizations.
Professional background in both Customer Success and Sales or Account Management.
Experience building or establishing Customer Success operations within an early-stage company.

Performance Expectations

During your first month, you will become familiar with the OpusClip platform, understand your assigned client portfolio, and begin managing customer communications.

Within your first three months, you will independently oversee client onboarding, account strategies, renewal forecasting, and commercial discussions.

Success in this position means customers consistently adopt the platform, achieve measurable business value, renew contracts on time, and expand their usage whenever appropriate. It also means maintaining clear visibility across all assigned accounts while identifying potential risks before they become major issues.

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Why Work at OpusClip?

Help shape the future of Customer Success for an industry-leading AI platform.
Work directly with leading media, technology, and content organizations.
Manage meaningful customer relationships while contributing to company revenue growth.
Advance your career in artificial intelligence, video technology, and digital content creation.
Receive a competitive salary package, performance bonuses, equity opportunities, and comprehensive health, dental, and vision insurance.

Equal Employment Opportunity (EEO)

OpusClip is an equal opportunity employer and welcomes applications from all qualified candidates regardless of race, color, religion, national origin, age, sex, pregnancy, marital status, disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.

Qualified applicants with criminal histories will also be considered in accordance with applicable federal, state, and local employment laws.

How to Apply

Interested and qualified candidates should click the "Apply for This Position" button below to submit their application. Ensure you review the eligibility requirements before applying for this remote job opportunity.

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